FAQ
Frequently Asked Questions (FAQs)
Orders
How do I place an order?
Browse your favorite products, select the size and color, add them to your cart, and complete checkout using your preferred payment method.
Can I modify or cancel my order?
If your order has not been shipped, you can contact our support team to request modifications or cancellation. Once shipped, changes are no longer possible.
How can I track my order?
Once your order is shipped, you'll receive a tracking link via SMS, WhatsApp, or email. You can also track your order from the "Track Order" page on our website.
Shipping
Do you deliver across India?
Yes. WEWOK delivers to almost all serviceable pin codes across India.
How long does delivery take?
Most orders are delivered within 5–7 business days, depending on your location.
Is Cash on Delivery (COD) available?
No, COD is not available. Partial Payment is available.
Is shipping free?
Free shipping is available on eligible orders. Shipping charges, if any, will be displayed during checkout.
Returns & Exchanges
What is your return policy?
Eligible products can be returned or exchanged within the return window mentioned on the product page, provided they are unused, unwashed, and returned with original tags and packaging.
How do I request a return or exchange?
Visit our Returns page or contact our customer support team with your order number.
When will I receive my refund?
Refunds are processed after the returned product passes quality inspection. The amount is credited to your original payment method or as store credit, depending on the selected option.
Product & Sizing
How do I choose the correct size?
Please refer to our Size Chart available on every product page before placing your order.
Are your sizes true to size?
Yes. Our products follow standard Indian sizing. We recommend checking the size chart for the best fit.
Are WEWOK trackpants suitable for gym and daily wear?
Yes. Our trackpants are designed for gym workouts, running, travel, sports, and everyday casual wear.
What fabric do you use?
Most WEWOK products are made using premium performance fabrics featuring:
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Quick-Dry Technology
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4-Way Stretch
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Breathable Material
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Soft Feel
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Fade Resistant Colors
Do your products have zipper pockets?
Many of our trackpants include secure zipper pockets. Please check the product description for details.
Payments
Which payment methods are accepted?
We accept:
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UPI
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Credit Cards
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Debit Cards
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Net Banking
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Wallets
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Cash on Delivery (where available)
Is online payment secure?
Yes. All transactions are processed through secure payment gateways with encrypted payment protection.
Account
Do I need an account to place an order?
No. You can checkout as a guest. Creating an account helps you manage orders and checkout faster.
How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions.
Support
How can I contact WEWOK?
You can reach our support team via WhatsApp, email, or the Contact Us page.
What are your customer support timings?
Our support team is available during business hours. Messages received outside working hours will be answered on the next business day.
About WEWOK
Why choose WEWOK?
WEWOK combines premium quality, modern designs, performance fabrics, and factory-direct pricing to deliver excellent value for everyday activewear.
Where are WEWOK products made?
WEWOK products are proudly designed and manufactured in India.
Do you manufacture your own products?
Yes. WEWOK is backed by its own manufacturing capabilities, allowing us to maintain strict quality standards and competitive pricing.